Please note that refunds are always in the form of credits that are returned to your PolyTripper account. You will be able to use these credits to take lessons with our teachers. We do not refund money back to your PayPal or bank account^*.

Before Lesson Acceptance

Before the teacher has accepted a lesson request, the lesson can be canceled by the student by clicking on cancel lesson. All credits will be returned to the student's PolyTripper account. If the lesson was part of a package, the lesson will be returned to the package.

For group lessons the cancelation option will be visible right on the page where you book the lesson. When it's less than 48 hours before the lesson, the option will disappear.

More than 48 hours before the lesson

Students can also cancel the lesson after it has been accepted by the teacher. If the lesson is still more than 48 hours away, the lesson can be canceled by the student without any fees. All credits will be returned to the student's PolyTripper account. If the lesson was part of a package, the lesson will be returned to the package.

Less than 48 hours - more than 24 hours before the lesson

Lessons can still be canceled, as long as it's 24 hours before the start of the lesson. However, for regular lessons we will charge a 20% cancellation fee, of which 95% will go to the teacher and 5% to us. We charge this fee to prevent students canceling too frequently close to the lesson date, which can make it difficult for teachers to fill up their available times. Group lesson participants can cancel and get a 100% refund until 24 hours before the start of the lesson.

If there is a special situation where the teacher wants to allow the student to cancel the lesson without having to pay a fee, the teacher can cancel the lesson instead of the student. All credits will be returned to the student's PolyTripper account. If the lesson was part of a package, the lesson will be returned to the package. This would be a special favor by the teacher and teachers are never required to do this.

Less than 24 hours before the lesson

Lessons can no longer be canceled 24 hours before the start of the lesson.

If you are unable to attend the lesson, please let your teacher know. After the time of the lesson has passed, you will receive a message to confirm the lesson. Instead of confirming, you can click on the Lesson Missed button.

You will have the option to either pay the teacher or ask for a refund. In case of a refund request, you will be asked to fill in a reason. The teacher will then decide whether they want to approve the refund or deny it, in which case we will make the final decision.

If a refund is granted, all credits will be returned to the student's PolyTripper account. If the lesson was part of a package, the lesson will be returned to the package. If the lesson was not part of a package, you will be able to see your refund on your Student Transactions page.

^*Pursuant to section 1.12 of our Terms of Service.